At NextSOC AI, we understand that your privacy is a serious matter. That's why we've created this Privacy Policy to explain exactly how we collect, use, and protect your personal information when you visit nextsoc.ai, interact with our platform, or engage with us in any other way. This document also outlines the choices and rights you have regarding your data. We've written it to be as clear as possible while still meeting the legal requirements for an AI security company..
Scope
This policy applies to visitors to our websites, prospective customers, customers, and other individuals who interact with NextSOC AI online or offline in connection with our products and services. It does not apply where we process data solely as a processor on behalf of a customer under a separate agreement.
Information We Collect
Information you provide
- Contact details such as name, business email, company, role, and phone number.
- Account and onboarding information when you request a demo, sign a contract, or participate in evaluations.
- Communications content and metadata when you contact us or participate in surveys, webinars, or events.
Information collected automatically
- Usage and device data such as IP address, identifiers, browser and OS type, pages viewed, referring pages, and interaction data collected via cookies and similar technologies.
- Diagnostics and performance data to maintain reliability and detect abuse.
Information processed through the platform
When customers connect their security tools to our platform, we may process telemetry such as alerts, logs, identities, endpoint events, email signals, and cloud activity as configured by the customer. Customers remain responsible for the lawfulness of the data they provide and for honoring end user rights requests within their environment.
How We Use Information
- Provide, operate, and secure the platform and related services.
- Investigate alerts and generate decision ready analysis and recommended actions with AI under human oversight.
- Improve and develop features, including quality, security, and performance testing.
- Communicate with you about updates, product information, and events. You can opt out of non essential marketing.
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Comply with legal obligations and enforce agreements.
Our AI Use and Model Practices
- AI agents operate under guardrails with human oversight for actions that may affect your environment.
- Customer provided data is not used to train public models.
- We may create aggregated or de identified insights to improve detection quality and platform reliability. These insights do not identify individuals or customers.
- We do not engage in automated decision making that produces legal or similarly significant effects without appropriate human review.
Legal Bases
Where required by law, we rely on one or more of the following legal bases: performance of a contract, legitimate interests in delivering and improving services, your consent where applicable, and compliance with legal obligations.
How We Share Information
We do not sell personal information. We share information as follows:
- Service providers that support hosting, analytics, communications, customer support, and security operations under appropriate contractual commitments.
- Partners when you choose to integrate or when you request a referral.
- Corporate transactions in connection with a merger, financing, acquisition, or similar event, subject to appropriate protections.
- Legal to comply with law, respond to lawful requests, or protect rights, safety, and security.
International Data Transfers
We may transfer information to the United States and other jurisdictions that may have different data protection laws. Where required, we use appropriate safeguards such as standard contractual clauses and technical controls.
Security
We apply layered security controls including encryption in transit and at rest, access controls, logging, and continuous monitoring. No system is perfectly secure but protection of customer and personal data is central to our mission.
Retention
We retain information for as long as necessary to fulfill the purposes described in this policy, to comply with legal and accounting requirements, and to resolve disputes. Where feasible we anonymize or delete data when no longer needed.
Your Privacy Choices and Rights
Depending on your location you may have the right to request access, correction, deletion, restriction, or portability of your personal information and to object to certain processing. You may also opt out of marketing at any time. To exercise rights, contact us at privacy@nextsoc.ai. We will verify your request consistent with applicable law.
State Specific Disclosures for United States Residents
Residents of certain states, including California, Colorado, Connecticut, Utah, and Virginia, may have additional rights. These may include the right to know categories of personal information collected, sources, purposes, and categories of disclosures, as well as rights to correct, delete, and opt out of certain sharing or targeted advertising. We do not sell personal information. To submit a request or to appeal a decision, contact privacy@nextsoc.ai.
European Economic Area, United Kingdom, and Switzerland
If you are located in the EEA, UK, or Switzerland, you have rights under applicable data protection laws, including the right to lodge a complaint with your supervisory authority. Where we act as a controller, NextSOC AI is the controller. Where we act as a processor for a customer, the customer is the controller and requests should be directed to them.
Children
Our services are intended for business use and are not directed to children. We do not knowingly collect personal information from children.
Third Party Links
Our websites may include links to third party sites. We are not responsible for their privacy practices. Review their policies for details.
Changes to this Policy
We may update this policy from time to time to reflect changes in laws or our services. We will post the updated version with a new effective date. If changes are material, we will provide additional notice where required.
Contact Us
NextSOC AI Privacy
Email: privacy@nextsoc.ai